Integrity	Our relationships with residents, lenders, investors and associates are all governed by our overriding core principle – integrity. From the inception of the firm, Daniel Miles has mandated the most rigorous standards of business ethics and fair dealing. In furtherance of this principle, our investors and lenders enjoy access to financial information and financial transparency that we believe are unrivaled in the industry.
Customers	Our customers are the foundation for our success. Beyond the quality of the physical facilities themselves, it is our customers’ satisfaction with our professionalism and responsiveness that distinguishes our properties. Unlike many real estate operators, we manage only properties that we own and thus have a substantial stake in ensuring that our customers find us to be the very best choice for their housing needs.
Innovation	We recognize that in a highly competitive environment innovation can often be the difference between middling performance and stellar results. We constantly search for more efficient, cost-effective and profitable ways of managing all aspects of our business.
Communication	As the pace of life and business continues to accelerate, effective and timely communication becomes more difficult but ever more important. Leveraging innovative and proprietary technology, Miles Properties has developed communication systems that permit lenders, investors and associates to readily access current property, financial and other information.
Urgency	Urgency is a core principle that is stressed in every aspect of our business. At the property level, a quick unit turn may be critical to securing a new resident and even the most minor repair might be viewed as an emergency by an existing resident. Urgency in such cases can be the difference between a satisfied and unsatisfied customer (and a new lease, a lease renewal or a lease referral). On a property acquisition, it is not always the highest price that wins the deal, but the willingness and ability to make a commitment, quickly conduct thorough due diligence and close the transaction. Our reputation as a highly focused and responsive property buyer and manager gives us a competitive advantage with both property sellers and residents.
Profitability	When the market is strong, it might seem that any real estate investment can make a profit. On the other hand, if one relies solely on market momentum, the next cycle (and there will be a next cycle) can eliminate profits and even erode capital. Rather than rely on market momentum, we focus on property fundamentals and the generation of profits through sound investment decisions and hands-on management. Our management team is devoted to monitoring trends on a portfolio basis and actively controlling expenses and relentlessly driving income on a property-by-property basis. Our focus on fundamentals has resulted in an impressive track record of operating profitability as well as capital appreciation.